Return & Refund Policy
1. Make a Return to Rens Original
Please note, we only process returns if you made a valid purchase on rensoriginal.com. For issues related to crowdfunded Rens sneakers, please contact email@example.com.
- Contact firstname.lastname@example.org and request a return shipping label
- Remove all external shipping labels and stickers from the Rens Original shoe box.
- Box up the new/unworn item with all original packing. Item(s) must be returned in the original shoebox.
- Print and attach shipping label to the outside of the shoe box, and secure the box closed.
- Bring the parcel to package drop-off point.
We offer free returns for orders in the EU except for Ireland, Spain, Norway, and Switzerland.
2. Refund Process and Timeframe
- Refunds will be processed to the original method of payment within 10 business days of receiving your return.
- The warehouse will inspect all merchandise sent back for a refund and reserves the right to reject returns.
- Once your return has been processed and evaluated as new/unworn, you will receive a return email confirmation.
- Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
4. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.